Surface Medic
Financial Plan
Liquid capital
The amount you need to secure the necessary loans.
Total investment
Total Investment to launch the business, including initial fees (Not disclosed)
The Concept
- Year of creation
- 2016
Hard surface repair for homes, developers and insurers, done in place within hours
Surface Medic repairs and restores damaged hard surfaces in place, from chips and cracks to scratches and burns, across a wide range of materials including glass. It has been operating since 2016 as part of Service Solutions Group, based in Preston, and uses bespoke colour-matching software so that many repairs can be completed in around two hours.
Its customers range from homeowners and landlords to national housebuilders, insurers and hospitality brands, and it describes itself as one of the leading providers of hard surface repair in the construction, retail and leisure industries. The company presents restoration as a cheaper and less wasteful alternative to replacing a damaged surface.
A franchise built around a repair skill
Surface Medic franchisees are trained in the repair techniques and the business model before launch, and receive an exclusive territory set according to the trades they can service. The franchise agreement runs for five years, with an option to review at minimal cost.
The package includes a bespoke quoting and diary system, territory-specific pages on the Surface Medic website, a local marketing campaign, van livery and branded uniforms. Franchisees can also use a call-answering and message service run from the group’s contact centre in Preston, alongside ongoing and field-based support covering sales, marketing, systems, finance and health and safety.
Frequently Asked Questions
How much does a Surface Medic franchise cost?
Surface Medic does not publish its franchise fee or investment. Candidates are asked to contact the franchise team for details.
What does a Surface Medic franchise repair?
Damaged hard surfaces are repaired in place rather than replaced, across a wide range of materials, including glass. Surface Medic uses bespoke colour-matching software and says many repairs take around two hours.
Who are Surface Medic's customers?
Homeowners and landlords, national housebuilders, insurers and hospitality brands, according to Surface Medic, which describes itself as a leading provider of hard surface repair in the construction, retail and leisure industries.
How long is a Surface Medic franchise agreement?
Five years, with an option to review at minimal cost, according to the franchise page.
Does a Surface Medic franchise come with an exclusive territory?
Yes. Each franchisee receives an exclusive territory, sized according to the trades they can service so that they can handle the volume of work within agreed service levels.
What training and support does Surface Medic provide?
Full training in the repair skills and the business model before launch, followed by business coaching, ongoing support covering sales, marketing, systems and finance, field-based support, and health and safety guidance.
What is included in the Surface Medic franchise package?
A franchise agreement, the right to use the brand, an exclusive territory, a local marketing campaign, territory pages on the Surface Medic website, a bespoke quoting and diary system, van livery, an initial set of uniforms, equipment and materials, and access to a call answering service from the group’s contact centre in Preston.
You represent Surface Medic?
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