Visiting All 12 Franchisees — A Fantastic Start to PHG’s New Chapter

Ritchie and Amber’s Commitment to the PHG Family

One of the very first things Ritchie and Amber did after taking over PHG was to pack up the car, grab their leads and notepads, and set off to visit all 12 franchisees. Their goal was simple yet profound: to meet everyone face-to-face, see their day in action, and spend quality time getting to know them. From joining dog walks to tagging along on home visits, not to mention relaxed chats over a cup of tea, each visit proved to be extremely enjoyable. It was genuinely nice to foster a strong connection with the PHG family.

What stood out most during these visits was the pride and passion each franchisee brings to their work. Each franchisee places pets at the absolute center of their decisions, a commitment that is evident in the exceptional care they provide. This dedication shines through in the way their clients speak about them and how their businesses have become a natural extension of their personalities. Although every franchisee has shaped their PHG journey in their unique way, they collectively share the friendly, dependable, animal-loving spirit that PHG is renowned for.

Now, with Ritchie and Amber leading PHG full-time while remaining active in Southampton, the brand is venturing into an exciting new chapter. It remains friendly, personal, and unmistakably PHG — values that continue to define the franchise and its community of pet lovers.

Franchise The Pets, Homes and Gardens

Pets, Homes and Gardens (PHG) is a beloved pet care franchise that stands out for its community-oriented approach and unwavering dedication to the well-being of animals. PHG delivers premium dog walking, home visits, house sitting and boarding. Under the leadership of Ritchie and Amber, PHG continues to highlight its core values, ensuring that every interaction is enriched with care and personal attention. Today, it continues to grow because its model works: local owner-operators deliver exceptional care, build long-term relationships, and earn the trust of their community.